in addition, the company said kari reyes overreacted, exhibiting threatening behavior toward dr.ollins, whh kari denies. >> hold your chin up. i'm going to do one tooth, okay? and then you tell me. here, open up for me. >> o'brien: critics say problems arise from kool smiles' business model. >> close for me. >> i got a bonus. so if i met my goals for the month, i got a bonus. it was based on production, it was based on patients. >> o'brien: is that the same for everybody who works there? >> for certain employees. for certain employees. so you're looking at the office managers, you're looking at your doctors and then their supervisors that i w aware of. >> our dentists come in and they're salaried, and so they are focused on how many... >> o'brien: there's no bonus? >> they're coming in, they're focused on a salary, and we do have a bonus that's a quality qualifier. >> o'brien: but doctors and office managers don't get bonuses based on quality. it's more on quantity, isn't it? >> actually, that's incorrect. >> o'brien: but there is a daily revenue target, right? >> our focus each and ev