karlo: my name is karlo. nice to meet you, marcus. lemonis: are you the manager here?i'm the store manager. lemonis: one of the things that the guys need to think about as we relaunch the brand is how their product's gonna sit inside of the retail space, how the customers are gonna react to it. how it's gonna be merchandised, how the sales associates are gonna think about it. so i'm taking them to shiekh shoes -- a store that already carries their product. and i want to see what they're doing now and what we need to do better. how has flex watches done with your store? karlo: they did very well. good price point. we had the other, different design that wasn't these. it was a different rubber-style watch. lemonis: generation one. and do you still carry those today? karlo: that style, no. lemonis: what happened to the old style? travis: there's a corporate office, and they requested that we had a more expensive price point 'cause it was not worth his time to sell the watch. lemonis: so, you did a million dollars worth of watches and then, all of a sudden, you're like, "t

karlo: ooh.to re-label basically all 7,000 of those units before we deliver. karlo: that'll be cutting a little close. lemonis: i've also brought in clickup. they'll provide software to charlotte so she can help manage her team's tasks and deadlines. zeb: really, we just try to bring everything to do with productivity into one central location. so, like, if you're a manager, your homepage is going to be what we call "box view," so you can see what each person is working on. man: it's a tree diagram essentially of everything that needs to be done. charlotte: yeah, this is what i've been looking for. lemonis: this has been one of the most brutal months that any company, let alone a start-up, could handle. there's pressure on money, delivery dates, a large customer, and with all this pressure, i'm hoping that charlotte and skyler's relationship can withstand this tension. charlotte: i want to talk to you about something, 'cause i feel like a lot of times, you kind of keep me out of the loop. like, i