>> i will do my best to answer that question but i'm not the director of mocd i'm representing kate hartley our esteemed director. it is with great difficulty we have an accurate predictor of the impact fees because of the way in which the legislation needs and the way the money comes to the city. in general terms we do expect significant fees to come in this fiscal year and next fiscal year and that's because the planning department does tracking and look at the projects that have submitted planning applications and have a sense of who's planning and who needs to do environment environmental assessment and who will get to the payment of the money. what we see trend wise is we're at big numbers now. this year and next year and then then there are assumptions made on what will happen about the economy in general and we'd expect there's fewer inclusionary fees. and inclusionary fees we're incredibly lucky to have the best inclusionary laws in the country in san francisco. one of the challenges of the rules are about the timing of the money and how to predict when it's coming in. >> yes. at so

. >> reporter: kate hartley is director of the mayor's office of housing. >> sometimes it seems like it takes much too long but there's actually a lot of work that has to go in to make sure people are getting into the right units and that they are eligible for those units. >> reporter: she says the city's new online portal for bmr rentals has streamlined the application process. >> we consistently hear because of the complaints that this system is too slow, too, cumbersome, discriminatory and unfair. what do you say to that? is this program working the way it's supposed to be? >> this program is so important and it's so great, and it works beautifully 99 to 98% of the time. um, there are problems that occur just as there are problems in the market rate in the private buildings stock. >> reporter: as for prior rumors that favoritism at carmel rincon? >> the carmel rincon building was in the category of older programs that, um, came to my office through the redevelopment agency. >> reporter: she says the city has no direct control over older affordable housing stock. >> the developer w

. >> reporter: kate hartley is director of housing. >> sometimes it may seem like it takes much too longe's a lot of work that has to go into making sure that people are getting into the right units. and they are eligible for those units. >> reporter: the new online portal for bmr rentals has streamlined the application process. >> we hear because of the complaints that i mentioned -- from tenants that the system is too slow. too cumbersome. discriminatory. and unfair. what do you say to that? and is this program working the way it is supposed to be? >> this program is so important and so great. it works beautifully. 99 to 98% of the time. there are problems that occur just as there are problems in the market rate and the private building stock. >> reporter: as for rumors that favoritism -- >> the building was in the category of older programs that came to my office through the redevelopment agency. >> the city has no direct control over older affordable housing stock. >> the developer was allowed to keep the waiting list themselves. and work through the waiting list on their own. >> rep