for that question, i'm hoping that my colleague kate mccarthy is on the line and can speak to it. kate is managing the communications efforts with the public and ensures all the responses get addressed. kate, are you available? >> i am here. i'm kate mccarthy, sfmta department outreach engagement manager. i joined this meeting to give expertise how we respond to sidewalk complaints in regarding the van ness improvement project. regarding how we do programming for scooters. >> chair melgar: sorry, that wasn't the question. it wasn't about programming for scooters. my specific question was right now, the community has told us that it's difficult, sometime to figure out where to complain when something is not working. there are areas in the city where there's a lot of development going on where there are temporary sidewalks built that are not as accessible as the regular sidewalk. some of the most often happen is that temporary plywood sidewalk are built on the bike lane. that's what's next to the actual sidewalk. the concern is that it's like inviting folks to then -- because there's

for that question, i'm hoping that my colleague kate mccarthy is on the line and can speak to it. kate is managing the communications efforts with the public and ensures all the responses get addressed. kate, are you available? >> i am here. i'm kate mccarthy, sfmta department outreach engagement manager. i joined this meeting to give expertise how we respond to sidewalk complaints in regarding the van ness improvement project. regarding how we do programming for scooters. >> chair melgar: sorry, that wasn't the question. it wasn't about programming for scooters. my specific question was right now, the community has told us that it's difficult, sometime to figure out where to complain when something is not working. there are areas in the city where there's a lot of development going on where there are temporary sidewalks built that are not as accessible as the regular sidewalk. some of the most often happen is that temporary plywood sidewalk are built on the bike lane. that's what's next to the actual sidewalk. the concern is that it's like inviting folks to then -- because there's

for that question, i'm hoping that my colleague kate mccarthy is on the line and can speak to it. te is managing the communications efforts with the public and ensures all the responses get addressed. kate, are you available? >> i am here. i'm kate mccarthy sfmta department outreach engagement manager. i joined this meeting to give expertise how we respond to sidewalk complaints in regarding the van ness improvement project. regarding how we do programming for scooters. >> chair melgar: sorry that wasn't the question. it wasn't about programming for scooters. my specific question was right now, the community has told us that it's difficult sometime to figure out where to complain when something is not working. there are areas in the city where there's a lot of development going on where there are temporary sidewalks built that are not as accessible as the regular sidewalk. some of the most often happen is that temporary plywood sidewalk are built on the bike lane. that's what's next to the actual sidewalk. the concern is that it's like inviting folks to then -- because there's no l