foxbusiness.com's kate rogers is here with one family's frustrating story about trying to obtain coveraged to them? >> we all heard about these ongoing glitches since the affordable care act site launch in october but i spoke with a mom yesterday who was told she had the worst case of glitch they had heard up since open enrollment launch. shannon lives in grand rapids, michigan, been trying to sign up to get coverage for herself, her husband and five kids. for some reason she keeps getting error message says her children are not u.s. citizens when they are and not eligible foo coverage under aca. adam: that glitch has been fixd? >> not been fixed. she spent 15, 20 hours over the phone, trying to get this reset and get an application number. she can not get enrolled. they told her is only option file written recourse with department of health and human services. the only issue here they have 90 days to respond f they get back to herr within 90 days, it could take longer that is end of open enrollment period. she fears she won't have coverage for entire year and herself and five kid and her

with more on this we're joined by foxbusiness.com's kate rogers. to tracy's point.will buy in bulk and return in bulge. >> free ship something consumers come to expect. this was national free shipping day. sixth one in a row. more than a billion was spent. "wall street journal" reported that 1/3 everything bought online winds up getting returned because you don't like it. 1/3. that is a big cost to retailers. doesn't fit, you don't like it, whoever you give it to you don't like it. tracy: i will be first to admit i buy two of stuff and too lazy to return the one that doesn't fit. you have to go to the post office and envelope thing and it doesn't happen. >> that's true. ashley: they love you. >> companies are trying to figure out ways to curb this because it costs them money. for example, rue lala, last year alone, $5 million worth of returns coss their business. what they're doing, giving you as consumer access to your shopping history with your company. they say you bought a medium this time. bought a small last time. buy same sizes again. last time you returned t

kate rogers of fox business. simon constable, columnist at "the wall street journal." ari zoldan, ceo of quantum networks. let me start with you, ari p p you can come at this from a small business perspective. what were the challenges of 2013? >> i think first it was banks and lending. i found out -- i found out in the beginning of the year it was really tough for banks to be able to open up their doors for credit fa similarities. towards the end of the year, i'm seeing right now that things have loosened up a bit. but issues with insurance and hirie ining talent has still be major obstacle. >> health care was such a big issue. they did get the delay till 2015. did that extend pain and uncertainty? >> it extends uncertainty. this administration keeps being uncertain. now we learn there's an extra day to enroll. there's absolutely no certainty. you have no idea whether next week everything is going to be scrapped or whether everything's going to be reinforced or whatever. the banks are adding to that, too. >> yet, kate, the market has been doing well. >> it has. >> it l

fox business.com reporter kate rogers is here, she reveals what you'll be spending more on next year,lly this year. two days away. the items that actually won't break your wallet. good morning. >> good morning. >> wonderful to have you. very christmassy. >> thank you. >> let's start with the items that will be more expensive in 2014. we'll start with housing. >> housing prices did see double digit gains throughout 2013. experts say that's expected to continue albeit on a lower level in 2014. so home prices on average will pick up by about 5.3%. >> is that good or bad? i guess if you're selling, it's good. >> selling, it's great. if you're trying to find a house, it's definitely not good news. bad news for renters. rent prices overall according to the national association of expected to uptick by 2.2%. >> oh, no. that's terrible news in new york city. >> how can college tuition get any more expensive? >> that's a great question, mike. college tuition a huge expense and next year for a four-year instate public school students prices are about to uptick by about 2.9%. if you're going to

our kate rogers is a foxbusiness.com reporter and joins us more on this. >> reporter: hey there, jennathe deadline for the affordable care act's open enrollment period is drawing nearer, and a new survey finds americans are feeling more informed about president obama's signature legislation, but this isn't necessarily leading to action. the polls from the center for health studies finds while 60% of people feel informed about the law, 59% have not taken action to prepare for the aca. and what's more, uninsured people, and they're the part this law is hinging its success on, have more questions than answers about the new law. 31% of the ininsured have not heard of these federal and state health care exchanges compared to about 15% of the general population. the survey finds that the uninsured are the least active when it comes to the aca. transamerica also finds there's a least satisfied and least prepared when it comes to navigating our changing health care system. and we all know under the individual mandate, every person in the country has to have insurance by the end of open enrollm

here is kate rogers with the five questions to ask before trufgtd anyone with your -- before trustingtion is why are people so intimidated by financial advisors >> you need to be armed with a series of questions before you decide if they are right for you. >> where would you start? the first question is how are you paid and what will it cost? >> go right for it. cost is a definite concern. you're seeking help with your finances. definitely ask them that. how they're paid is important. some financial planners are licensed to sell products. if they're selling you a product, they may or may not have your best interest in mind because they may be making a commission off of that. if they sell a product and you're comfortable with that and you know about it out front, you can still go with that. >> they have to disclose it by law. >> they should disclose it if you ask them. >> how do they usually get paid? some some make commission off selling products. >> what are the qualifications of a good financial advisor? >> the certified financial planner, a chartered financial analyst and a certifi

. >> for more of kate rogers great reporting go to fox business.com and read her stories. >> there thanka last-minute christmas gift? you have done all your shopping. >> not yet. >> bass pro is here with items still have time to get. we will show them to you. >> baby, it's cold outside ♪ but baby it's cold outside. ♪ we have a 1214 toyota tundra, what jd powers called the most dependable large pickup 7 years in the row. the next drawing is friday. then we also have at all of our stores, one at each store and on line, this awesome microsoft surface. check that out. so cool. we'll be giving that away as well. and -- >> wow, just another reason to go to bass pro. >> this is the kevin van damme quantum real. normally -- right now $40 off so one of our last-minute christmas awesome things you can pick up for yourself. we also have right over here, our -- >> the stealth game contemporarily. you're putting that on the tree to see whether the deer are walking on your property. >> i would use it for security monitoring, it takes pictures, infrared. anytime its motion censored. you can use this fo

rogers elected me when he kept these programs hidden. he described the agency's collection philosophy as one of ordering everything off the menu, kate. >> a lot more to dissect from this interview, joe, thank you very much. >>> so in case you're wondering, there's still time to sign up for obamacare. the deadline for jauron coverage has been extended by one day. that means you can enroll through midnight tonight. the white house said the change was made for people who attempted to sign up but were slowed by record high traffic on healthcare.gov. we also learn the president signed up for coverage over the weekend. athena jones has more from honolulu where the president is vacationing. what do we know, athena? >> good morning, chris. health officials pointed to a record day for healthcare.gov on monday with more than a million visits to the site by the afternoon. this as people all across the country were scrambling to sign up for health coverage. >>> millions of americans got another day to get insurance coverage that starts january 1st. the cutoff was monday but officials now say you have until midnight today, christmas eve, to pick a p