perhaps i could invite kate toran up to follow-up with some more detail. >> thank you, chris. i don't know how much more detail i could give at this moment, but that was really comprehensive. i'm kate toran the paratransit manager at sfmta and i did want to talk briefly about the impacts on our paratransit program of the tncs. as chris discussed our ramp taxi program is critical to us and our passengers who use wheelchairs and over the last year, year and a half, we have seen the service levels plummet because of all the problems chris mentioned. let me just give you some numbers here february, 2013, there were over 1200 ramp taxi trips provided in the month. february, 20 14 we had 550. so we have really seen a decrease and on the sfmta's side, what we have been doing is trying to improve our incentive program to make the ramp taxi driver whole and make it an economically viable option. so what we have done, we have improved our incentive program. we have had incentives in our ramp taxi program for a number of years, but since we have really good data with our debit card progr