kath turner reports from caracas. the line outside the supermarket starts at 8am. no one knows what the food truck will bring. it's a lottery. sometimes i come for rice or oil, but i can't get it. if the supermarket doesn't bring what we need, we go back with nothing. >> reporter: after a 2.5 hour rate, and 100 in the queue, the truck arrives. it's a big one with flour, sugar, butter and chicken. supplies are rationed. each person can buy up to two of each product. >> over the past year the lines are getting longer. the food shortages are critical. the government must solve the situation and listen to us. people are furious. >> according to the index, venezuelan is the most miserable country in the world. other statistics are depressing. the food and agricultural organisation says the price of food is higher than 18 other countries in the region. in the second quarter of 2013, more than 17,000 venezuelans slid into the extreme, taking the total to 2.8 million. >> this is one of the poorest neighbourhoods in caracas. there are more than 100 slums like this. millions