and i can't go further without acknowledging the work of my colleagues, katherine hess and deputy directorof the program, maureen hensly quinn. and the support from the robert wood foundation for tremendous support for all of this work. really, what we learned in maximizing enrollment and reporting out is that states have been able to make some tremendous strides forward. we focused in on three key areas we saw progress in. the first was harnessing technology to stream line the enrollment processes and focusing in on strategies that worked to streamline and make the enrollment process more efficient. and the third was learning from these states about how to manage program change. and i want to talk about each of them just quickly and offer lessons from that. first, our states did tremendous work. they've used technology to make the enrollment process simpler. they adopted and perfected online and telephonic applications and renewals long before the aca required them. they used notices, e notices, e chat, and electronic consumer facing accounts to improve their connections and communication