. >> kathleen courtenay russian hill community association. commissioners, we appreciate the invitation to make comments about the critical issue of the new planning director. we really urge you to look at an applicant who has the commitment to process and procedures. the prior speaker laid out issues of process, the community relies on a consistent process so that we can inform all of our members, and work with the planning department. you can't change process on us without any heads up. without the understanding, appreciation, and implementation of a process, which the community and public entities have developed over decades. the foundation of good planning system deteriorates. community organizations also rely on a planning department of planners who understand procedures which frame the process. there is no procedural manual in the planning department as i believe, and commission secretary correct me, but the commission secretary, years ago put together some training notes for a inexperienced planners. there was a note to my knowledge, th