i would like to call kathy chen to the podium. colleagues, as many of you know or may not know, this is national public safety telecommunications week. officially established by congress in 1991, this is an opportunity to honor the dedicated women and men who are on the line without fail, responding to emergency calls, dispatching emergency staff and equipment and saving lives. san francisco has the third busiest dispatch center in california. i am not surprised. handling approximately 1 million calls. the average answering time for a 911 call is 3 seconds. this is all things to the dedicated work of our emergency dispatchers. of which cathy is one of. i would like to honor the extraordinary work of one particular emergency dispatcher who has been honored by the department's emergency management as dispatcher of the year. she is a district 11 resident. most recently, she was the dispatcher who took a call on november 11th, 2010, from a distraught man who was threatening to blow up his vehicle and jump from the bay bridge. kathy ma

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