my name is kathy galvez, i wanted to show people what it looks like to be attacked by bed bugs. see all of these marks here on my arm? let me see if i can turn it around so you can see. let me see where the camera is? >> we can see it. thank you. >> and i got them on my legs, my arms, my back and they hit me on my head. and i didn't know what to do so i notified management. they sent an email to the owners of and nothing has happened exempt i have been harassed since friday of last week. my slipping through the cracks part, your legislation is aimed at other than where i am living. i have been evicted from my house for 40 years and i'm living at travel lodge hotel, a choice place. so you are not going to tourist places, but people that live there, if they stay in san francisco, they end up going to other places and if they have bed bugs in their luggage or something, they are bringing to the places that you are trying to rid of bed bugs or have rid of bed bugs. i didn't even know what bed bugs were until i got to the travel lodge hotel. i'm 63 years old, born and raised in san f