news4's kathy vincent is live with the latest. >> reporter: we spoke to a woman on monday and she indicated that her shock is starting to turn into anger. >> if metro can't get its act together to get a suitcase back how can it handle the big issues? >> reporter: her voice still hoarse from inhaling smoke. it took four calls to metro today to learn how and where she can pick up her suitcase. she had to leave it behind on monday when the yellow line train she was riding in stopped abruptly and a routine trip became a terrifying ordeal. >> when you're breathing smoke and the air is listening and the heat is rising people around me were -- some were falling to the floor passing out. there was someone about 20 feet from me who seemed to be having an epileptic seizure. as we know a woman was dying. >> reporter: she says getting the run around in trying to get her suitcase back brought up strong emotion in the form of anger. >> there is a woman who did not go home that night. there is it a culture of complacency, certainly not of customer service. at metro headquarters this evening, police coordi

former mayor vincent gray and police chief kathy len neer said last year a change in driver behavior led to the drop in speed camera revenue. >>> right now president obama is back at the white house, changing course on a tax plan that could have cost parents big money. >>> plus learning more about the virginia man killed in libya in a hotel attack. >>> and for the first time in five years americans are eating more burgers. we're going to explain why and look at the local fa >>> i'm eun yang at the live desk. jordan is ready to swap a prisoner in exchange for a jordanian pilot held prisoner. involved in a suicide bombing in 2005. yesterdayreleased a video saying if not released in 24 hours, these two ex-kuptecuted today. this goes against jordan and the u.s.' position of not negotiating with terrorists. mention of the japanese hostage, no word. we'll send an alert to your phone as we learn more. i'm eun yang back to you, barbara. >>> and a statement issued on twitter pledging allegiance to isis. david berry who worked for a fredericksburg security firm was killed in the attack. berry'