katie razzall there. herfilm then there is a dedicated grenfell nhs helpline available. the number is 0800 023 a650. so how long does it take to recover from something like this? is it even possible to do so? tony thompson was a superintendent with the british transport police and was one of the police officers who dealt with the paddington rail crash in october 1999 in which 31 people died and more than 500 were injured. he is currently chair of the emergency planning society, which advises government on disasters such as grenfell, and he joins us from bristol. you were there on that dreadful day in 1999. when you hear the voices in that film about grenfell tower and the range of the trauma that people are suffering, doesn't resonate with you? —— does that resonate with you? absolutely. we heard some people saying gradually coming to terms with it. it is a long process that will go on for many months and years and different people will deal with it in different ways. your involvement at the epicentre of