learned from 9/11, through katrina, to the present as lawyers how important it is to have all the legal stuff taken care of ahead of time. the templates, form documents. fema spends a lot of money. the money goes out the door very quickly. we task other agencies to do things. we know we're going to do that. so now we have prescripted documents so we can pull it off the shelf and we can execute it very quickly. >> put them in a safe place, multiple locations. the idea of keeping stuff in your trunk is not a bad one. we have go kits and such in our trunks but sometimes even the back-up fails. i think it's just that preparedness and readiness function. 9/11 really taught us that communications can be completely wiped out. our offices can be wiped out. therefore, we really need to have those templates and, you know, documents that you know you're going to need in an event, ready, set to go. >> i'll say it did toe to that and just add as far as the communication, yes, having the actual document templates and other things handy is great. but also developing advanced messaging. and i think that's one of the things that is somewhat of a cure to the chaos. and that