and as our station katu in portland, oregon, reported, homeowners with problems and defects claim their builder seems to be waiting them out until their first year warranty expires. >> you just get that sense, they're dragging this out so my year runs out, then they're going to dump me. >> have you ever heard of that happening? >> no, sir. >> not to this point? >> not to this point. >> i'm the first person to mention that to you? >> yes, sir. >> that's not been an issue in this industry? >> no, sir, not to my knowledge. >> reporter: more and more owners come to realize often when it's too late the contract they signed keeps them from most builders insist on what's called mandatory arbitration, whose outcomes generally cannot be appealed and are kept secret. >> they like arbitration because it favors them. >> even though it's supposed to be neutral and unbiassed? >> even though it's supposed to be neutral and unbiased. >> reporter: this lawyer served for years an an arbitrator in construction defect case. he says arbitrate hoarse come down hard on the builders are unlikely to be hired ag