the urban promise academy is located on the border of pennsauken and kcamden. we asked questions to sort out this delay. >> reporter: the men in this silver suv drove off monday before 1:00. urban promise school administrators say they stopped to engage and threaten fifth grade students on the playground. her 11-year-old son, one of them. >> he said the man held it out the window and pointed it at him. >> did you get the tag number? >> we did not because they were children. >> reporter: only nbc 10 has the audio of the call by the school. they reported a black suv, but it was silver. they were bounced from cam den to the metro. >> we sit on the border. >> stay on the line. i believe it's in camden. >> i don't care who responds, when you call the police and say a man puts a gun on a child, police should be coming, should be all hands on deck. >> these are children. no one showed up to the next day apologizing. >> reporter: in reality, it's pennsauken police that should have been notified, and dispatch should have handled that. >> absolutely had the call. >> they