. >> reporter: just 24 years old, brad worked for the financial firm keefe, bruyette & woods on the 9th floor of the world trade organization south tower and he called his parents after the north tower was attacked. >> hey mom, it's brad. a plane crashed into world trade center 1. >> he was i think shaken, because he had seen someone fall from the 90th floor all the way down. >> i'm not sure if is goes to shut down for the day or what. but give me a call back later. i called dad to let him know. love you. >> reporter: brad was in the same office as joe. after joe had called her earlier, she turned on the tv. >> i saw the plane go into his tower and i knew where it was on the tower. i knew where his office was and i just knew it was over. >> reporter: ten years later they are one of 1100 families to submit photos and writings for the living memorial. the 9-11 memorial at ground- zero has asked for the whole collection. family members remembering how their loved ones lived more than how they died. >> it gives you that feeling that okay, i'm not alone in this. everyone remembers. >> well,