now, with me this morning is richard nathan, the president and ceo of key solutions, and keith highfill, our senior vice president and chief technology officer. now, we're going to cover a lot of ground, so let's get right to it. first question is what's the key to developing a winning strategy? richard nathan: well, you know, what's interesting is that we've had 40, 50 executives on this show so far, and we've asked every one some variation of that question,