sergeant james kellerman responds to an emergency call. man is wielding a shotgun outside a nearby bakery. >> at the time, it was pretty much all of the comments i had while en route. i was the first responding officer. typically here in conroe a supervisor isn't dispatched primary to the call. i was the closest when i went out so i knew there were two units responding. >> he's got a gun. >> when i pulled in i wasn't quite prepared for what i saw when i got there. he was at of the door of the bakery and hitting it with the butt of the gun. wanting in. as soon as he saw me, his attention was drawn. he walked across the front door, walked across the front of the building and put his focus on me. then and there i knew i was in the wrong place. >> he's got the gun aimed at me. >> the man with the shotgun is james richard hill. he's in the thick of a heated dispute with his girlfriend who works at the bakery. >> we've got people in the store. tell them to get away from the windows. >> even before officer ashley brockett arrives on the scene, he