. >> commission kelly ander. we have translation services available in the department. we've worked to improve those recently. the d.r. request sponsors that if they need language assistance, we would be happy to offer it. president olague: are the forms available in other licenses? >> we don't currently. but we have increased our capacity to translate and get to people quickly. president olague: it would be good to know how many requests we get to translation services. >> i know we track the number of requests we get and the type of requests for what language but i'm not sure if we track exactly what they asked. i can look into that. >> commissioner, there is a motion and second to not take d.r. and approve as proposed. >> commissioner antonini? commissioner antonini: aye. [motion passes passed unanimous. item 15 was withdrawn and that puts us on number 16, for 518 pennsylvania avenue, request for discretionary review. >> kelly ander, department staff, again, in lieu of julian benalis who is out this week, i will present this case as an abbreviated did. d.r. case. this

. >> commission kelly ander. we have translation services available in the department. we've worked to improve those recently. the d.r. request sponsors that if they need language assistance, we would be happy to offer it. president olague: are the forms available in other licenses? >> we don't currently. but we have increased our capacity to translate and get to people quickly. president olague: it would be good to know how many requests we get to translation services.

kelly ander, department staff. i would like to give credit to a couple of people who cannot be here. i am standing in for lisa jeanbaptiste. she was the coordinator of this effort but is still out on maternity leave. when she went on leave eight months ago, mark zwellen took over. he unfortunately had to stay home sick today. i am standing in for him. he was an important effort in keeping these pieces going. i will try not to take too long. we would like to specifically explain some of the accomplishments we have made. in summary, we started a little over 2.5 years ago in the summer of 2008. over 70% of staff have participated. i heard from our i.t. staff this morning that we lost over 7000 hours of time in total on the various efforts included in the action plan. the 25 objectives were grouped into categories -- commission dr, project management, preservation, and a general category at the end. there were four main goals -- to update review and approval procedures, to support staff in their day-to-day work, and to