. >> reporter: kelly mack uses metro every day to commute to work. she asked us to come along with her to look at this. >> no way. >> reporter: the entrance to the safety walkway at the end of the farragut north metro station. >> there's no way my chair would fit on this. >> reporter: kelly says she realized this path isn't wide enough for her standard size chair and is cut off by stairs. she noticed it after last month's incident where one woman died and many passengers self evacuated after being trapped in smoke-filled cars. >> it's very worrisome. it doesn't sound like there's a real good plan for people in general, much less people with disabilities like myself. >> this is an emergency teleevacuation card. every metro station has one of these. >> reporter: when we asked what would happen if someone in the wheelchair needed to be evacuated, they explained rescue crews can use these etec devices to roll up to the end of the train. >> it only ways 160 pounds but can hold 1,000 pounds of capacity. >> reporter: metro says all local fire departments ar

>> jim, we got an e-mail from a viewer who said we should take a ride on metro with kelly mack. kelly uses metro every day to commute to work. at 5:00 p.m. we showed you what it's like fr her perspective, how people rush in front of her to use the elevator and often leave her behind. when we were on the platform with her, capitol hill saw something else that worried her. pathways in the tunnels that passengers have used before to self-evacuate during an emergency didn't look wide enough for her wheelchair. tonight at 11:00, we go to metro and d.c. fire to find out if they are big enough getting answers for the first time about wh happen to riders like kelly if there was another emergency like what we saw. just last month with smoke filling a train. plus we'll show you some of the equipment rescuers have to help get people out. that's tonight on news4 at 11:00. tisha thompson news4 i team. >>> tisha, thank you. as boston breaks more snow records, the new governor is blasting the performance of the city's public transit system calling it unacceptable. governor charlie baker said to

>> reporter: kelly mack uses metro every day to commute to work.ked us to come along with her to look at this. the entrance to the safety walkway at the end of the farragut metro station. >> no way my chair would fill on this. >> reporter: she realized this path isn't wide enough for her standard size chair and is cut off by stairs. she noticed it after lost month's incident when one woman died. >> it's very worrisome. it doesn't sound like there's a real good plan for people in general, much less people with disabilities like myself. >> this is an emergency evacuation cart. every metro station has these in the stations. >> reporter: when the news 4 i-team asked metro what would happen if someone in a wheelchair needed to be evacuated, he said they could use these e tech devices to roll up to tend of the train. >> only ways 160 pounds butx can hold a thousand pounds. >> reporter: metro says all fire firesfire departments are supposed to get the training. d.c. fire tells the i-team all members are to be trained on the e tech but it couldn't provide

kelly mack uses metro every day to ride just two stops from woodley park to farragut north on the red line. and nearly every day she says it's a struggle often because of what other riders do. so we put our cameras on kelly's wheelchair to show you what going to work looks like from her perspective. see what the rules say, why you a what we can all do to make the daily commute a little easier for everyone. that's coming up in news 4 at 5:00. then at 11:00, what would happen if there was an emergency on the tracks like we saw last month for a passenger in a wheel chair? the news4 i-team started looking into evacuation plans for the disabled and discovered there might be some problems. tisha thompson news4 i-team. >> see you at 5:00 tisha. >>> thengs are looking promising for state workers in virginia to get raises this year. the budgets of both chambers of the general assembly are recommending them. the state senate proposal is more generous. the deal includes public schoolteachers state police, and colle faculty. governor mccauliffe's budget didn't improve widespread increases for sta

. >> reporter: kelly mack is one of the most upbeat people you'll ever meet. >> i'm pretty easy going, pretty laid back and, you know, i have a pretty sunny disposition. >> reporter: but there's one thing that really gets her down. >> excuse me. a lot e i have to make my presence known, ask for space, say excuse me. >> reporter: battling rheumatoid s since she was 2 years old, she uses a wheelchair to get around. >> everyone is stressed they're rushing to commute, and i think a lot of people haven't give an thought about how difficult it might be for people with disabilities to actually use metro. >> reporte kelly contacted the news4 i-team to help her show you what she and many others like her go through every day. we hooked her chair up with cameras and folls she navigated a maze of elevators. >> sometimes i hear people grumble when i'm getting on fist and they feel like they've been waiting and i say this is the only way i can take metro. i don't have a choice. i cannot use the escalator. >> reporter: at the woodley park metro station, we watched as she tried to get to the front of