celebration but it would soon turn into the worst day of this mother's life. 12:24 that afternoon kelly osbornets a call from joe genoese. her daughter's fiance. >> he talked to kelly and told her he was having a hard time getting in touch with sheena, she became concerned for her daughter and went to her apartment. >> reporter: then suddenly that mother's cellphone ringing. the name that comes up offers hope. >> i answer the phone, and i go "sheena, sheena." and there is no answer. and now i am screaming into the phone, i am upset and calling for her. and then all of a sudden, i hear a man's voice in the background. >> reporter: that voice, one of the police officers in her daughter's hotel room. it turns out kelly says they inadvertently called her from her daughter's cellphone. >> that's when you knew something was wrong. >> that's when i found out something was wrong. >> -- was when police accidentally called you from her phone. >> they said, "we need you to give us your, your address." >> reporter: the fiance, joe, is summoned to sheena's mother's house too. and when police arrive they te