every suayr rhea kelsall distributes donated food and essentials from her basement. >> so many of the to the pandemic. gratitude for grandparents is here for them. >> sy:elsall herself can relate. she and her anceÉ are raising two grandchildren between them, also because of substance addiction. >> carl's my fianceÉ's biological grandson and his dad is deceased. from an overdose. i do sometimes think that the big g had a plan, because we understand what the other one is going through. >> sy: and they've gone through a lot. the latest hurdle-- the pandemic forced kelsall to close the daycare she was running. >> totally lost my income and now we're on his fixed income. >> reporter: but without legal custody or guardianship, it can be tough to tap into government support services. >> there can be eligibility requirements that push some grandparents out. >> sy: nonprofits like kelsall's are trying to fill the need, which includes emotional support. we joined the group's monthly zoom meeting. >> i just wanted to see if i could see a show of hands. >> reporter: i asked who thought thpandemic