." >> i was 24 years old and diagnosed with acute keel lloyd luke kemah. >> reporter: in the hospital> i heard skapser rated voices saying, evan, we're on a dinner brashgs we can come to you in 20 minutes. i said, well, okay, the drug that's been running into my vein for the last 20 minutes is labelled with another patient's name. there was a stunned silence and someone said, we'll be right there. i don't completely trust anyone. it's made me difficult to deal with but it's also save might neck. >> reporter: my mother didn't challenge things like evan did. and it cost her her kidney. what advice would you give someone who says they're not feeling well and the doctor who says don't worry about it. >> don't take the answer and don't take the answer, there's nothing we can do. >> so there's got to be a balance here between being an empowered patient and being assertive and on the far end of the scale being a royal pain in the rear end. how do you strike that balance? >> you strike that balance by asking questions and by being polite about it. by asking yourself, am i being too nice, am i