the waitresses about know everyone by name. >> kenneth anderson has been enjoying a hot cup of coffee here for as long as he can remember. >> i've been coming here since the doors opened, really. >> july 16th, 2008, about 8:00 p.m., kenneth is in his favorite booth as he always is. >> it's called number 8 booth and mr. anderson, he's always there. you know, it's his seat. >> i had just walked out and got a newspaper. came back and sit down, opened it up and started to read. >> outside, an elderly woman has just lost control of her car. >> she was coming from town and she was coming up through the road. and they say that some cars behind her said that she was kind of weaving a little bit. >> as she enters the restaurant parking lot marilou shepherd hit a vehicle ready to pull out of the bp station. right next door. >> she hit another vehicle sitting in the parking lot of the coffee house. then she comes through the windows of the building. >> the car crashes into the booth where anderson is sitting and he's thrown across the diner. >> i didn't realize what was going on at all. i didn't