we asked to speak direct whether i keolis. they are meeting the goals laid out in the improvement plan when you look at the has fallen below 92% on time even in the challenging winter months. but not often enough for deidra tripoli. >> it's very rare it's on time. >> reporter: according to information keolis reports it fell below performance targets during peak hours on all but three day sos far in 2016. keolis place -- based that on untime performance. keolis told us under their contract with the state they are penalized for any on time performance below 100%. keolis says its working with the mbta to cut their penalties in half this year. if you have something you want fox 25 investigates to check out e-mail us at fox 25 investigates @fox 25.com or call the number on your screen 1877-fox 25-news. >> another news heads up if you news the mbta monday. as well as how you access a presume parking spot. that construction will run lew august. >>> new at 10:00 now one of the largest hover board manufacturers in the country is asking

so now you know how mbta keolis passengers feel every day. # karma. and finally we wrap it up with sarah who sums it all up by saying, really? this proved he really and truly don't get it. own it, solve it, stop always using amtrak as excuse. >> not only is keolis dealing with angry passages also running in the red. statehouse news reports the company lost $30 million in its first year working with massachusetts. the main reason is quote unforeseen operation costs. in 2014 keolis one eight your bid to one of the commuter rail getting paid 2.7 nine dollars. morning team was there every step of the way with up to the second traffic updates and live reports with this news first broke today. makes you turn into a tune into fox 25 morning is starting at 4:00 a.m. to see if there are additional switch or track issues doing the right commute. as we take another look at the crews working hard to fix that switch signal that's causing this fiasco, a reminder that our team of reporters is going to continue to follow the breaking news throughout the rest of this

now keolis says it's amtrak problem with a ripple effect but we looked closer at the performance data for 2016 and found that more often than not the commuter rail service is not meeting the mark. the i team reviewed performance data for the first six weeks. the target is 92% of trains run on time but during peak service hours the average performance is 86%. and drilling down a little more the commuter rails have notachieved that on time performance on 26 of 30 weekdays. a train is considered on time arriving at the final station within 5 minutes of the scheduled time. government wash to have -- no matter whose fault it is it needs to improve. >> they have a lot of work to do. they need to get the public confidence that they can get to work on time. they can get home on time. when they are not meeting the basic standards that have been set forth with their agreement, that is when people have to say wait a minute, fix it before you increase my fare. >> reporter: that's what someone said in my ear is they are trying continue to crease the fares after all this? there's an incentive to ge

got some answers from keolis which once the commuter rail for the tea. >> kerry: it has been all day long but actually the mess behind me is an improvement over the last hour at the back bay station. where commuter rail writers are colliding with the t wright is trying to get home tonight. this line these crowds these folks here trying to get home for the day the results of one broken switch that created a ripple effect still being felt right now. critics from the unusually quiet south station to swap nbta stations from summerville amtrak signal created a disastrous domino effect pretty writers thursday morning. >> saidthis is wild they should reimburse us. signal that broke down is supposed to guide trains in and out of step south station without a commuter rail train had to find another place to go overloading he stops like the orange line back bay. >> 'scommunity took the frustrations to social media showing the result of the rerouting. >>> leslie with keolis private company that operates a commuter rail says the situation is largely under signal. we checked out the day with amtra

making it impossible for commuter rail trains to safely travel to south station a spokesperson for keolis who runs the commuter rain explains. >> it's just like a traffic signaling system or air traffic control system. it tells you whether it's okay along the tracks. when this system guess out it has a enormous impact. >> reporter: after a hectic morning with commuters forced to deboard before south station to stapped in long lines and -- stand in long lines and make unexpected connections amtrak crews were on the tracks trying to fix the issue and using manual signals holding up signs to direct limited trains slowly. >> to have this happen and to find out about it, at 6 in the morning, and to be scrambling trying to figure out how to help people deal with the morning commute was not the preferred route for any of us. and i get the frustration believe me. >> reporter: limited trains leaving south station here and the latest is there are two routes up and running stoughton and providence line are leaving the station here but again they are limited. and amtrak says the problems with the sig

under the plan keolis was to run the trains with an on-time performance goal of 92 percent. overall the results of extremely positive.keolis officials say that goal has been met when you look at overall adjusted on-time performance. but we examined each line from june to december 2015 and we found some continually missing the market for example the needham and providence line failed to meet the 92 percent goal four out of seven months the start line missed the mark >> state transportation secretary said during a public meeting monday amtrak is a common denominator. >> she acknowledges issues exist online with no amtrak connections needham western middleboro lines are missing the mark and all of those fall completely under keolis. she says it was the lightest basic construction issues and our tracks in need of repairs are underway. but she says that is definitely something the state can control. >> so i think that frustration is that we haven't had a role in working with amtrak to decide what their capital they decide whether going to fix and then they're going to fix it but

keolis, company that runs the commuter rail trains is on the phone. can you tell us what's happening out there? we know that and would like to pass apologies to passengers. amtrak signal problem, and there's been no traffic in and out of south station this morning, trains stopping at various stations around the network where passengers are transferring to the subway system, but very crowded conditions on the roads and on the one say system and we know there's a lot of delays we have been urging passengers since early this morning. if you don't need to go into town, try to avoid it. if you can seek alternative method of transportation, please do so. we do not have an eta yet. they have not provided when repairs might be finalized and we share the frustration because we know it is just been a mess out there. >> daniel: what is the best advice for people trying to get to work? >> patience. people that need to get somewhere this morning, but the reality is is the signal issue is significant, and as a result, you know, we are doing our best to get passenge

under the plan keolis was to run the trains with an on-time performance goal of 92 percent. overall the results of extremely positive.they say that goal has been met when you look at overall adjusted on-time performance. but we examined each line i'm found some continually missing the mark. for example the needham and profits line failed to make the 92 percent goal four out of seven months the start line is the mark every single month. >> state transportation secretary said during a public meeting monday amtrak is a common denominator. pollock acknowledges issue exist online with no amtrak connections the need of worcester and middleboro lines are missing the mark and also those fall completely under keolis. pollock says the was delighted facing construction issues and they are tracks in need of repairs that are underway. that is definitely something the state can control. >> so i think that frustration in working with amtrak to decide what their capital movement and maintenance program is they decide whether going to fix them when they're going to fix it we are effective. >

the shoe was on the other foot the next day when keolis has a collapse in service and riders took her to task. >> we regretting our first look newly renovated government center nba station all lit up tonight. here it is the lights were tested this morning and can be set up to display different colors. government center will reopen next month following crews are continuing to do some work on the government center's t stop still on track to open next month. again trains will not operate between park street and haymarket this weekend. >> boston pops are kicking off the 2016 season with local talent actor and producer seth mcfarlane. he is known for family guy and the ted film but quite the singer and entertainer as well. also on the schedule sutton foster and thom schultz the guitarist from the band boston. tickets go on sale. >> if you are still looking for some weekend plans how does a cruise with patriots star rob gronkowski sound? >> they are hosting a three day cruise this weekend aptly named gronk island. if you can't make that and you have $500 to spare for one ticket well, gronk

. >> during into the chaos spokeswoman for keolis had a lot of flak for something she tweeted about her own travel troubles. gillis was a commuter rail for the t today leslie try to deflect some of the anger on saying she praised the transport gods last night and swore she's never again complain about american airlines of commuter rail service was restored. we showed you yesterday on tweeted airline several times delayed.she was on the other for the next day when keolis had a collapse in service and writers took her to task. >> austin police officer under investigation tonight police tell fox 25 officer ed ogden mistreated leave and currently involved in internal anticorruption investigation. police are not releasing any other details right now but we will bring you any updates just as we get them. >> judge ruled jurors will be able to see a big piece of evidence and eric hernandez upcoming double murder trial it's an suv that hernandez was allegedly in the night two men were murdered in boston in 2012. prosecutors say hernandez fired on them from that suv.he is pleaded not guilty to ki

keolis says they don't know when this problem is going to be fixed. >> it was really a tough morning for people to commute. they have let us know loud and clear they are frustrated. we share their frustration. situation, we will inform our passengers. but right now, i'm, you know, telling everybody, you know, until this is fixed, they need to be aware a that there could be issues this afternoon. >> reporter: the warning now is expect you won't have your commuter rail coming in and out of south station. if they can't let you know, they say stay tuned to their alerts and to 7 news. we are live at south station, dan hausle, 7 news. >> dan, thank you. stay with 7 on air and on-line for the latest updates on the "t." log on to our web site whdh.com or our 7 news mobile and tablet app. revere police officer rushed to the hospital after crashing his cruiser in chelsea. the officer was chasing another car when the accident happened. jennifer eagan is live with the latest in chelsea. jen? >> reporter: sar remarks this police chase did start in revere. the officer was checking on a obviously,

. >> during yesterday's chaos spokeswoman keolis caught a lot of flak for something she had tweeted about her own travel troubles. keolis runs a commuter rail for the t today leslie tried to deflect some of the anger she says she prayed to the transport gods last night and swore she never again complain about american airlines if commuter rail service was restored to do yesterday on tweeted the airline several times on wednesday the flight was delayed that she was on the other foot the next day when and writers took her to task. >> skyfox flowing over accident involving mbta buses happened around 2:30 this afternoon at mass avenue in albany street. at least one person was taken to the hospital. >> we now know the name of the woman he killed by a car in cambridge. 63 old mercy miller died yesterday after being hit by a car at the intersection of summerville avenue and white street in cambridge. police are still investigating what led to that crash. >> a man boston hospital after suffering severe burns and explosion fire marshal say two men were burning rush of this property new hampshire w

the crowds all of the frustrated commuters it was images of winters' past but amtrak and keolis the company that runs the commuter rail from massachusettssays it had broken signal problem. i can tell you it took commuters 2 to 3 hours to get home for what would at this . chicago be a short -- typically be a short community. the general manager for mbta spoke with wbz radio and here's what he had to say. >> amtrak crews successfully restored control of the switches at south station tower one. so trains will now begin to proceed to south station per the normal schedules and we will no longer need to have passengers disembark at outlying stations. >> reporter: so what we saw yesterday passengers disembarking they would get off destination. they were told to completely avoid south station but again what we are hearing now as confirmed by frank depaula and amtrak this morning, that will not be the case. the signal problem has been fixed and all commuter rails should go on as scheduled today. live at back bay station in morning. >> we appreciate update. >>> 6:04. developing news as serious invest

keolis plans to run commuter trains all weekend even overnight. the hope is that by keeping the equipment running there won' t be any mechanical issues. ed: take the latest storm team 5 forecasts with you wherever go just download the free wcvb mobile app for iphone and android. heather: back to the breaking news, a horrifying crash under investigation tonight. a driver killed after a loose manhole cover crashes into her windshield. there are many questions as this s get right to newscenter 5' s jack harper live in boston. second. a young woman on her way to work killed. the accident happened near the southern end. the metal cover way to hundred pounds without the driver-side windshield, killing the woman driving instantly. investigators are trying to determine how the cover became loose and what made it flippant in the air. they are going to look for wear and tear on other manholes in the system. that may cause traffic delays. we are told the name of the victim has been released, caitlin clampett is 35 years old, a teacher at the grover she had b

would be even more of a nightmare and keolis says amtrak has not fixed the problem. it was complete mayhem to say the least. >> to the left. >> reporter: another day and devastating delays along the commuter rail. >> &on train. >> reporter: no weather the cause this time but the broken signal says amtrak leaving workers directing trains the old fashioned way. >> i am incredibly frustrated about this all right. >> reporter: but all wrong according to commuters whose pictures tell the story of frustration. >> i hate it. i just hate it. if parking was not $32 a day i would drive every day. >> reporter: making matters worse it's anyone's guess as to when it is fixed. >> what they have told us is they don't know when this is going to be fixed. >> reporter: so it is sure to be another day of annoyances expect delays more of the same from a.m. and p.m. commute a day earlier. >> seems they are waiting for an announcement that's not going to come. >> reporter: with the shrugging of the shoulders their hands are tied. >>i don't know i am tired of it. just tired. >> reporter: a

exception of a few normal hiccups with the communitier air we are told by key olis today so far -- keolis today so far so good. all reading an on time status. this is being a tram explains the lack of service and communication a much welcomed sight and sound coming into south station friday.after a grueling 24 hours. >> we didn't know what caused >> reporter: it began at 4:30 thursday morning crippling commuters annoying the best of them. >> very chaotic yesterday for sure. no one knew what was going on. >> reporter: and inconveniencing most. >> i was an hour and a half late for work. >> reporter: it transpired here tower one where 13 tracks are controlled. >> the system went down and we lost control from the control center. >> reporter: that left workers manually moving tracks the old fashioned way and spending nearly a day troubleshooting. >> up fortunately at 4 in the morning, there weren't a lot of hour. >> reporter: technically a breakdown with the computer software but for commuters a breakdown in communication. >> when you commute on the it. it's just a unresponsiveness. >> reporte

. >> it -- keolis. >> when the system goes out, it has an enormous impact. >> walk to the right through the open gate. >> reporter: after a hectic morning with commuters for forced to deboard before south station to stand in long lines and make unexpected connections amtrak crews wouldn't tracks trying to fix the issues -- crews were on the traction trying to fix the issues and using signs to direct limit trains slowly. >> scrambling around trying to figure out how to help people deal with the morning commute was not the preferred route and i get the frustration believe me. >> reporter: back live where there are now two lines runningat a limited basis to everything else is coming out of other stations like back bay. from amtrak no word on when the signals and switches will be fixed or whether this will be back up to normal by the morning commute tomorrow. christina hager wbz news paula back to you. >> can you imagine if this drags into tomorrow morning. thanks so much. frustrated passengers took their complaints to twitter. let's look at a few here. this is from brian. he mocked the mbt

they say this-- keolis says this is out of their hands and they have no idea when the problem will be rectified. they are urging commuters for that evening commute to avoid south station. that's the latest from south station in boston nicole jam jacobs wbz --ic ajake os wd -- jacobs wbz news. >> this started in the middle of the rush causing delays. >> mbta suggested riders find alternative methods of transportation christina hagueers joins us -- hager joins us live with the frustration felt by-pass jers. christina. >> reporter: well kathryn to avoid the problems nicole was talking about at south station, a lot of passengers were forced to get off early to make connections at places like back bay here that they had never planned on. >> walk to your right to the open gates. >> reporter: a crowd of bay most were not planning to be here this morning and some are not sure why they landed here? we got to back by a and supposed -- bay and supposed to swipe and things got confused and it stopped. >> reporter: stopped in front of a billboard of delay. in the suburbs where some started commute

keolis does not control that as followed by fox25 news and commuters have been suffering through these major reroutes, delays and headaches nonetheless, and many people don't seem too sympathetic that it happens it is amtrak's issue and not the mbta >> the equipment doesn't seem to be up to date. certain trains, things are falling off of it or doors are not opening. >> amtrak is going through the thousands of six trying to figure out when. they have not released a type resolved. i just reached out to the mbta and amtrak, of course, to see when commuters will get relief. as soon as we get that we will bring it to you at fox25 morning news. live at n south station, michael henrich, fox25 morning news. >>> a very hectic morning. to guide you through it, download the fox25 news app to help you get around the alternate routes to get in and around the city. just a few minutes. >>> developing this morning, classes at umass amherst will go on as normal as police search for two men that sparked a campus-wide scare. umass police issued a shelter in place order yesterday evening. skyfox was over

but right now, keolis is saying that amtrak has not given them a time frame as to when the problem will be fixed. it was complete mayhem to say the least. >> track 3. >> to the left track 3. >> reporter: another day and devastating delays along the commuter rail. >> &on train. >> reporter: no weather the cause this time but a broken signal says amtrak leaving workers directing trains the old fashioned way. >> i am incredibly frustrated about this. >> reporter: but all wrong according to commuters whose pictures tell the story of frustration. >> i hate it. i just hate it. if park was not $32 a day i >> reporter: making matters worse it's anyone a guess as to when this dysfunction is fixed. >> what they he told us right now is they do not know when this is going to be fixed. >> reporter: so it's sure to be another day of annoyances for riders who are told to expect delays today. a.m. and p.m -- a.m. and p.m. >> they are waiting for a announce then the mays not going to come can be announcement that's not going going to come. >> reporter: a schug of a shoulders -- slug of a shoulder their

was an electronic signal run, operated and now has been fixed by amtrak that heavily impacted the keolis run. the mbta commuter rail. we will continue to follow this closely. work with the mbta to get you more information and have an updated report as soon as this happening president at south fox25, michael henrich, fox25 morning news. reiterate, the mbta says all train also go into south station. this is great news. we alerted this on our news app just a moment ago. we will have alternate routes to go in and around the city for you. julie grauert will be back in minutes to follow this developing situation. >>> also developing this morning, classes at umass amherst will go on as norm arizona police search for two men that sparked a campus-wide scare. >> sara: the first time in school history police issued a shelter-in-place order. jessica reyes is live on campus and jessica, the big question is, how does someone with a gun get inside this dorm? >> reporter: exactly, sara. this morning police are trying to answer that question. students on campus that are wake up after a pretty terrifying

sara: during the chaos yesterday, the spokesperson for the company that manages the commuter rail keolis a lot of flak for something she tweeted the day before and this morning she is coming clean and -- in clever knew post. leslie prayed to the transport gods last night and said she would never again complain about american airlines if commuter rail service was restored. she tweeted multiple times on wednesday when flight was delayed. the irony was on her. the next day the transportation company she worked for had a >> gene: at umass amherst put the entire campus into lockdown. it was reported two men had a gun and police continue to update on the search for the suspects today. governor, jess. >> jessica: good morning to you, gene. perhaps even more anxious than students this morning are parents and moment in which she was waiting to hear from son last night were simply terrifying for her. right now we are here at campus police department on campus. police here do tell us they continue to search for these two suspects this morning and they should have an update for us in a little less t