and kevin briggs, a california highway patrolman who's worked that bridge. n, when you find people who are -- there is like a landing area right over the railing. they are standing there and don't just immediately jump. what do you say to them? you can both talk about this. what do you say to them? and what do you think they need to hear? >> we call that the cord. >> okay. >> when i get the call and i'm riding up and i see that, i stop far away. we comb that area off so to speak. with e have officers on each side. i want to make it as intimate as possible. i want to get that person's focus on me. not on the uniform. i don't want them to see the badge and everything. on me. and my job is to buy time. to create5;?' ambivalence. to let reason outweight whatever is in their proses right now. they have a lot of emotions going on so we use what we call active listing skills. and i want them to be foc focusn me as much as i'm going to be focused on them. and it is not about us. everything is about them. i want to hear their story if they will talk to me. and it is g