and joining me are kevin heinz. of those people, even the you jumped and you are now a big advocate to help other people who are suffering from mental illness and want to kill themselves, to bring them back from the edge. and kevin briggs, a california highway patrolman who's worked that bridge. kevin, when you find people who are -- there is like a landing area right over the railing. they are standing there and don't just immediately jump. what do you say to them? you can both talk about this. what do you say to them? and what do you think they need to hear? >> we call that the cord. >> okay. >> when i get the call and i'm riding up and i see that, i stop far away. we comb that area off so to speak. with e have officers on each side. i want to make it as intimate as possible. i want to get that person's focus on me. not on the uniform. i don't want them to see the badge and everything. on me. and my job is to buy time. to create5;?' ambivalence. to let reason outweight whatever is in their proses right now. they h