as she took her seat and three a four and exciting valentine weekend to join her boyfriend, kevin jewett, in buffalo, i'm sure she she believed the pilots at the controls had been trained to handle cold-weather flight conditions, stalls, and other emergency situations that all pilots are expected to be prepared to confront. there are many other examples i could share from the victim's perspective, but time limits will not allow today. the critical message i do want to relate to you here today is that what the american public buys a ticket from an airline, they assume and expect that safety -- that their safety is in good hands here sadly, we find that that is not always the case, and we are here today imploring you for assistance and action. so how can you help? number one, let's put the best pilots in the cockpit and set them up for success here this sounds very simple, but in reality it takes money to do this. and the airline industry has not stepped up to the plate or pilot hiring procedures, training, fatigue management and compensation have all been discussed throughout these hearin