kibler -- wal-mart has already paid to be what i am going to find. i am obviously going to drive there. i am not want to get there any other way. internet access, i use the yellow pages often because i want to find stuff that is local. we used to say, "let your fingers do the walking." i would say, "let your fingers do the driving." by taking away a local resource, you may actually encourage not only dollars to go out of the city but people to go out of the city to spend their dollars, so we think that from a perspective, the opt out can be very effective, and we think that gives customers the choice to opt out. we have heard it gives apartment dwellers perhaps the option to decide that not all of them want it, and they're all of those who do not have internet access and do not realize how much they depend on this resource. until it is taken away from them. president chiu: as the next speaker steps up to the microphone, if i could ask these other people? [reading names] to step up and please line up. thank you. next speaker. >> good afternoon, superv