reporter: kifle is happy to help out whenever he can. the hess family are happy to give him pointers on cultural differences. >> tekle made chicken for us, and spent a long time washing and cleaning it. we told him that's not really necessary here. here in switzerland, the hygeine standards for chicken packaging are very high, so we don't have to spend quite as much time cleaning it. >> we can tell he is eager to learn. he wants to know how things are done here in switzerland. he's very open. that will make it easier for him to get used to life here in switzerland. reporter: when the refugees have their own apartment, the salvation army regularly sends out a community service volunteer to see how things are going. time for a quick checkup. four young eritrean men share the apartment. are they staying on top of things? the tiles are clean, and free of lime deposits. but a problem is developing. no wonder, with four people and no window in the bathroom. >> there's some mold. you need to air the place out a bit. >> we've got a cleaning rota

reporter: kifle is happy to help out whenever he can.y are happy to give him pointers on cultural differences. >> tekle made chicken for us, and spent a long time washing and cleaning it. we told him that's not really necessary here. here in switzerland, the hygeine standards for chicken packaging are very high, so we don't have to spend quite as much time cleaning it. >> we can tell he is eager to learn. he wants to know how things ar done here in switzerland. he's very open. that will make it easier for him to get used to life here in switzerland. reporter: when the refugees have their own apartment, the salvation army regularly sends out a community service volunteer to see how things are going. time for a quick checkup. four young eritrean men share the apartment. are they staying on top of things? the tiles are clean, and free of lime deposits. but a problem is developing. no wonder, with four people and no window in the bathroom. >> there's some mold. you need to air the place out a bit. >> we've got a cleaning rota. so we all take