al jazeera kilmeny duchart reports. >> she could only withdraw 100 from an atm. far short of what she needed for her extended family's christmas list. >> i have 12 girls to shop for, 13 brothers to shop for. and i have to get their sweat shirts and i don't know what i'm going to do now because i'm pretty sure that's over $300. >> reporter: and that is more than chase will allow her to charge on her debit card. she is one of customers who used their debit cards from november 27th to december 17th. one-third of chase branches were open sunday to help customers print new cards. issue new debit cards on the spot but for customers who can't make it into the bank getting a new card could take up to two weeks. i learned my card needed to be changed during christmas shopping a shock and an inconvenience. chase released this statement to all of its customers. we realize that this could not have happened at a more inconvenient time, we are taking these measures, i was able to get a new card at my bank in less than five minutes. but for shoppers who couldn't switch their ca

. >> al jazeera's kilmeny duchardt is live at the scene. what is the latest on the investigation? >> tonight, on this very chilly night, firefighters, police, crews and the mtsb are combing through every part of the scene down there right now, looking at the tracks, the mechanical equipment, the communication equipment to try to figure out what went horribly wrong. >> the holiday weekend ended in tragedy and chaos for those on board this train. it happened early sunday morning. >> we have recovered the event recorder of the cab car. we downloaded the data off the loko motive. we have not had a chance to analyse it at this point. >> the train was carrying about 150 passengers, heading to new york's grand central station. >> the injuries are consistent with broken bones, laceration, head trauma, where folks are thrown about inside the train car. >> luz mendez was jogging nearby when she and others heard the crash. >> we hiked down that way. the train looked like it derailed. it snapped apart, looks like two popped up, so in an upright position, but off the tracks. it looks like they

kilmeny duchardt is live at the scene of the accident at the bronx with the latest on the investigation. what can you tell us? . >> the ntsd just spoke to the press not too long ago. we know that they arrived on the scene at 12:30 today. for hours their team has been coming through several things. they are looking at the tracks, the signalling system, the mechanical equipment, how the crew performed and the injuries that people sustained. for any clues or indications as to what caused this. earlier we talked about the fact that there's a very sharp curve right here at the station, and you can see that in some of the aerial pictures where the train cars have gone off the track. governor cromo ruled it out. trains have come through the station. it's not the curvature of the track. they ruled it out. they said they have not spoken to the conductor. they could be here anywhere from a week to 10 days. after that they are going to turn it back to the nta, the metropolitan transit authorities and begin repair work. >> the holiday weekend ended in tragedy and chaos for those on the train in nor

kilmeni dukart, al jazeera, new york. >>> after a mostly lackluster start to december, investors are showing enthusiasm for stocks. the blue chips have been in triple digits all day, following corporate an economic news that came out. >>> just nine days to christmas and the rush is on. u.s. postal service expecting this to be the busiest day of the year. 600 million pieces of mail, by the way an increase of 12% from last year. >>> soaring demand for online video forcing verizon to update its network. the increased demand is a result of more customers to use their smartphones to watch tv and stream video. >>> census numbers reveal most immigrants coming at the time u.s. are women. many of them struggling and battling abuse and exploitation. now there's a nonprofit in new york that's giving them careers as bakers. al jazeera's kayla ford has it. ing c ch a lla,ing chibatta, she now shiers the kitchen with women from mexico and bangladesh. >> i like coming here and work and speak with people english and other language. i know another language like spanish, sometimes language. >> jessica

al jazeera's kilmeny duchardt has more from the bronx. >> firefighters, police, crews and the m.t.s.b. continue to work through the night, checking the tracks, cars, mechanical equipment, to try to figure out what went wrong. >> the halliday weekend ended in tragedy and chaos for those on board this train in northern new york city. the crash happened sunday morning. >> we have recovered the event recorder. we have downloaded the data. we've not had a chance to analyse or verify it. >> officials say the train carried about 150 passengers, heading to new york's grand central terminal. >>. >> they were screaming, asking for their families. >> it derailed on a curved section near the spuyten duyvil station. the injured were rushed to hospital. >> the injuries were consistent with broken bones, fractures, laceration, head trauma - injuries of that sort. >> luz mendez was jogging by when she and others heard the crash. >> we hiked down that way. it looked like two popped up in an upright position, off the track. it looked like they skidded it along the - all the rocks and gravel because the

al jazeera's kilmeny duchardt spent the day visiting small business in manhattan. >> small businesssmall business saturday started by american express in 2010. is lured mx customers into stores who get a credit by shopping locally at stores that register and sign up for it. i'm in lower mann hat then at a children's boutique. with me is stephy cruz. four years you guys have been here at this location. four years you guys have participated in this program. how has it been working for you? >> it's been working out great. people have been coming in using the american express card. i have an additional 15% off savings, free incentives and gifts which people love. >> social media is big part of this. how much do you guys rely on social media for advertising? >> we rely on it a lot. we use it on pinterest, instagram and facebook. it helps us get closer to our customers and let them know what is in and out. >> despite the fact that a lot of businesses find the benefit in using the program, other small businesses don't like the fact that american express is sponsoring it saying american express

kilmeny duchardt has more on whether small business promotion works. >> small business saturday started2010 by american express and has done a couple of things for businesses. it offered them free advertising, and also it lured amex customers into stores, who get a $10 credit on their credit card bill by shopping locally at the stores that register and sign up for it. i'm here in lower mann hatton. i'm at a children's boutique. with me is stephanie cruz. four years you guys have been here at this location. four years you guys participated in this program. how has it worked for you? >> it's been great. people come in, using the american express card, getting the savings. you have an additional 15% off. free incentives and gifts which people love. >> social media is a big part of this. how much do you rely on social media for advertising? >> we rely on it a lot. it helps us get closer to customers, let them know what is in and out, you know. >> despite the fact that a lot of local businesses find the benefit in using the program, other small businesses don't like the fact that american ex

kilmeny duchart has the story. >>> trying to fix the system that prevents the mechanical system from overheating. one of the valves shut down last week after detecting abnormal temperatures. the failure did not pose a threat to the six crew members but for now they have turned off all unnecessary equipment and shut off unnecessary experiments. nasa has set up two space walks and a possible third to fix the problem. >> i looked around the room today and said what are people worried about and really there was not much to be said. so i think we're ready to go out the door on saturday and our team has no lingering outstanding show stopping issues. >> missions like these are not without risk. u.s. led space walks came to an end after an italian astronaut's helmet filled with liquid. >> in addition to training we have given to the crew in how to respond in the event they have water in the helmet again we have upgraded two pieces of whrear we have in the suit. a modified absorbent pad installed on the back of the hitment. >> tethered to the space station they'll need to replace a pump which

ki kilmeny duke hart, the prorex bronx, new york. >> it carries more than 82 million people a year. it's the busiest in the country. it's part of new york's metro l metropolat that ti metropolitan transportation authority. the deadliest crash was in 1918 when a subway driver lost control in brooklyn. 97 people were killed then. not since 1991, though, have there been any passenger deaths in a crash. back then, five were killed and 200 hurt when a train de-railed in manhattan. the driver was drunk convicted of manslaughter. today's accident is the second derailment from metro north in the past six months. in may, a train went off of the tracks in connecticut and was hit by another train. 75 people were hurt there then. >> ukraine's capitol, massive protests are turning violent. appropriate testers were beat who refused to leave. the protests began last week after the president refused to back a trade deal with the european union. al jazeera's barnaby phillips in kiev has more. >> >> reporter: a excuse meer atmosphere. a small and determined crowd still in independence square. they sa