i am kim armpinster from glide. i would like to speak to the toning issue.it's rare that we do not have tokens to give to our clients. we issue two tokens so they have transportation to the shelter. and we track each the oak than we give out on a log that h.s.a. provides. during the most recent -- there was a statistic cite d in the shelter monitoring committee report's about tokens not being available and i remember that day when they visited because the person usually visits glide twice a day because we have two shift. she got the flu in the afternoon and came back another day. we had a substitute reservation clerk because one of our reservation clerks was ill and also h.s.a. was the person we contact there was ill and that was a statistical anomaly. and h.s.a. is very accommodating and if we get near running out of tokens, we send staff to the site with tokens or pick them up at meetings. so i can speak for glide it that's very, very rare when tokens are unavailable. >> supervisor kim: thank you. you can pull down the mike. >> hi. i eat me again. and i ha