kim hammond is here to answer your pet questions. you can e-mail then ed petque >> it is not a cut 16th trick is 50 degrees. debt collection -- it is a multi billion dollar industry, and consumers have complained they have become far too aggressive. >> their nightmare began when a landscaper did a lousy job and would not come back to fix it. before long, they heard from a debt collector, claiming they owed almost $15,000, much more than the project was supposed to cost care >> we did not allow the debt collector money care >> data became -- the calls became aggressive, even threatening to follow the couple. >> we will get an idea of who you guys are associated with. >> i was pretty scared to find out how far they would go. >> i felt threatened. >> they fought back, still in the debt collector. the case is pending. the federal trade commission says complaints in the last three years have jumped from 91,000 in 2007, to 120,000 last year. >> more collectors are engaging in more aggressive tactics. in some cases, they get consumers to pa

tim hammonds next to answer your pet questions -- kim hammond next. >> this storm is just getting started. we will talk about it in just a moment. right now, a light rain in town and at the airpod >> in this afternoon's consumer alertthisscam -- in this afternoon's consumer alert, scammers are attacking atms, called skimming. experts say take a close look at the machine. if it has a different look to where you insert your card or has brochure amounts behind you where a camera could be hidden, walk away. make sure you cover the numbers when you enter your pin, and if the machine has unusual instructions, do not follow them. starbucks wants is drink for paris to stop making multiple drinks at the same time and focus on only two drinks at once. the arista's are also expected to steamed milk for individual drinks instead of by the picture. starbucks expects to rollout the changes next month and hopes the move will make stores more efficient. some worry the new measures will slow down service. it is a new approach to television. school pride is a pro at the series a chronicle how communities b

kim hammond ensco answers to your pet questions. >> and new laws are about to kick in.kitchen for the ultimate tailgate party. >> we have some mild temperatures in the seven-day forecast. forecast. public safety is a governor's most important job. that's why governor martin o'malley has instituted new dna and fingerprinting technology that's reducing violent crime... new, stronger domestic violence and abuse legislation... and o'malley passed new laws to better track and convict sexual predators, with even longer prison sentences. as a father of four, i know there's always more that we must do to protect our children and make maryland an even safer place to raise our families. [captioning made possible by constellation energy group] captioned by the national captioning institute --www.ncicap.org-- >> live, local, latebreaking -- this is wbal-11 news saturday morning, in hd. >> i am lisa robinson. >> i am debra winger. let's look outside with meteorologist tony pann. >> we had some frost for the first time this season the close to baltimore. in the suburbs, especially, w

kim hammond is here. questions to wbaltv.com. ♪ [ monkey cheeps ] [ male announcer ] a bath becomes even more pleasurable when you know that your water is being heated in an environmentally- conscious way while saving you hundreds of dollars on your water-heating energy bill. the geospring water heater from ge with advanced hybrid technology. heating the water in your home any other way is just going to seem primitive. [ monkey cheeps ] ♪ >> october is national domestic violence awareness month. coming up later this week, a very important symposium. taylor will be part of that. she is a clinical instructor at the university of maryland school of social work. thanks for coming in. >> thanks for having us. >> why are you having the symposium sf >> i think that what's going on is we are seeing across the state a dramatic increase in the number of children who are involved in what we loosely call domestic violence. violence really involving one partner battering another partner. kids are witnessing it. resear