. >> the 911 call was answered by kim tua. i said it right. and during their call, kim provided medical instruction, assistance and most importantly, comfort and reassurance to kiate, together, they worked to help insure a successful out come to the medical emergency. and so now, we are going to listen to a little clip of that incident as well so that you can hear just how things happened on that day. >> 911. >> hello, can you... the ceiling just fell on my mom and i am really scared. >> where are you? >> what is your address? >> what happened? >> so the ceiling like the bathroom i don't know what happened, but like the ceiling collapsed on her. >> are you with your mom right now? >> yeah. >> can i talk to her, is she able to talk to you at all? >> i don't know. i am just really scared. >> okay. i need to ask you some questions, i am going to stay on the phone with you. [ applause ] >> i just want to remind you guys that kiante is 12 years old and to have the wherewithal to stay calm and to snow exactly what to do was his real smart decision to