. >> reporter: kimann says the owner of the shop admitted her transmission was never removed and fired two employees because of it. he promised to refund her the full $1,600 and even put it in writing. he paid her $800 right away but the other half -- >> he said come back this friday. i'll give you he stopped taking my calls. >> reporter: that's when kimann called nbc 4 responds. >> when i saw how much you were helping people, i said this lady is just awesome. i have to, you know, reach out. >> reporter: after numerous unsuccessful attempts to contact the owner by phone, we went to his shop in fredericksburg but the sign removed. the doors locked, the garage empty. this is susan hogan calling from you still owe her $800. i'm looking at a signed note that you had written. the owner told us that he closed his business because he got injured on the job but promised kimann would get her money within a week. >> it's rough riding. you think it's going to cut out at any minute. >> reporter: money she desperately needs so she can feel safe driving again. the owner of that shop told us he's act