kimberly tere has the report. >> the police, the officers would not let them through. so she bled out. >> reporter: the family of verna lisa holland say it is 48-year-old was refused the critical care she needed after being shot in the torso last night. holland's sister says their neighbor had been fighting with his girlfriend who came running to their apartment for help. when hole lands opened the door, her sister says there was commotion and a gunshot. >> he stabbed her. my sister, wait a minute, don't do that. she said ooh, he stabbed her. by that time we was get together the door and opened the door and we heard a big old boom. >> reporter: holland's sister says the ambulance showed up within a couple minutes of her calling for help but claims it was held back 30 minutes because of police activity. >> in other words, they want to know what's going on with this guy, he was only one guy, there's a thousand of them, but they just let her die. they did that. >> reporter: police are defending themselves saying it was a kai ot tick situation. san jose police arrived just before 10:00 p.m. three minutes after receiving the first call