. >> reporter: kimberly townsend is excited to start her senior year in college. her family is encouraging her to pursue her dream of one day becoming an ear, nose and throat doctor. >> i had ear issues my whole life and i can't hear in this one. it's fascinated me. >> reporter: her science courses are challenging. to make up for a grade she didn't think was her best, classes this summer in organic chemistry. >> this particular one has a lab portion. i needed to get an access code for the text book and lab and homework assignments. >> reporter: kimberly paid $2,000 to ocean county college for the classes and $120 for the access code. >> you had to install this program for the lab to work. >> reporter: she checked the course requirements before opening the access code. >> when i signed up, the course description says you do you need a digital camera. which i have. >> reporter: when kimberly argued the course description didn't specify the online product is for pc systems only and not compatible with apple products, she got a partial refund of $1,000. >> they gave m

. >> reporter: kimberly townsend is excited to start her senior ear, nose, and throat doctor. >> i have had problems with my ear my whole life. >> reporter: she said science courses are challenging, so she enrolled in two online classes this summer in organic chemistry. kimberly paid $2,000 to ocean county college for the classes, and 120 bucks for getting the access code. >> you had to install this whole pr and it wouldn't work on mac. >> reporter: kimberly told us she checked the course requirements before opening the access code. >> when i signed up, the course description says you do the labs in your home using a lab kit and you just need a digital camera, which i have. >> reporter: when kimberly argued that the course description incident specify that the online product is for pc systems and not compatible with apple products, she got a >> they gave me half the tuition back, and the book store said it's not their fault and that the access code can't be refunded. we watched better get baquero a lot. my mom said if this doesn't work out, maybe we should go. >> reporter: we went to oc