that is kirsten mitchell who is an ogis facilitator. kirsten is one of those stalwart ogis staff members who works day in and day out to make our work as broad and accessible as possible dealing with requesters and with agencies every day. to resolve disputes and also to help -- particularly agency professionals figure out better ways to disclose smart. so i'm going to stop there. i know we're going to have some q&a at the end of this, but i'd like to turn it over to kirsten, then we'll ask marianne to speak and then gavin we'll turn to you as the third. >> good morning. so mariam talked about the culture change that we would like to see happen in the foia and i think as she said that is the future of foia. so i'm going to talk about what we mean by a culture change certainly sue pointed to several things and miriam mentioned a couple. but we've got four specific things that ogis has come out with for improving the administration of foia. these aren't things that would require amending foia or changing foia, but just things to improve th