the other point is that the moneyal health commissions at kiser are unionized.hey went on strike over the issues. there's a lot of attention. made me wonder why other insurers weren't getting the same attention. >> because of those things. you know, other insurers, they don't work that way. they have -- they contract with thousands of self-employed, solo practicianers who all answer their own phones. it's difficult to get reliablegate how many people somebody had to call. how long they had to wait, and how many people just give up. >> you eliminated some of the problems in your report. you mentioned poor reimbursement rates are a major reason for difficulty finding care. were there any other reasons not mentioned in the story? >> yeah. i mean, you know, again, these are solo practitioners. sometimes they can get up to 20 calls a week from people looking for care. and so they're overwhelmed, can't return that many phone calls. also, even if they do call back just to say, you know, i can't -- i don't have time to see you, a lot of times people will immediately lau