in basingstoke, kishor patel has run convenience stores for 17 years.stomers confidence to actually steal things more boldly. absolutely terrible. we feel very saddened. he and his wife have also experienced verbal abuse when asking people to wear facemasks. they say the f word, or they mightjust say, "we're not coming back to this shop!" they might shout. common things that are being stolen from convenience stores are things that are typically easy to sell on — so things like alcohol, meat, confectionery. for some, it will be in tens of thousands of pounds per year. this is not a victimless crime. although both kishor and neelesh have a loyal customer base, they feel it's been the hardest year for them. it's our livelihood, at the end of the day, they're spoiling. basically, you know, it is upsetting — that's all it is. sophia seth, bbc news. families bereaved by covid—19 have been painting a vast memorial wall in an "outpouring of love" opposite the houses of parliament in london. the moving tribute features a heart for every single loved one lost to