with all that being said, kitty wong has stepped up to the plate. we have had staffing shortages from our budget process a couple of years ago. but still had and shoulders above the crowd. she is able to provide stellar customer service to employees at the sfmta, as well as external customers seeking to become members of the sfmta > -- sfmta > -- sfmta. i have to say derek kim is absent, who oversees the union -- the unit, and is our deputy a jar -- deputy h.r. thank you for improving the quality of life for the members of the transportation agency. [applause] chairperson nolan: on behalf of the agency, thank you for your entire work. i know you have a fan club with you today. >> i would like to think the board for the recognition. i want to think derek and also james, and thank them for their support and great leadership. i want to thank all the colleagues who were made to come and support me. this award actually should go to everybody in the operation. we all help each other. we work to complete what we have actually accomplished. thanks again. ex