. >> reporter: that's what happened to gay kohler. tragedy struck. >> my son was killed january 4th of this year. he was murdered by a young man that he was going to give a ride to work that morning. and, the police came and, um had my house for most of the day that day. and when they let me back in they told me that there would be you know a lot to clean up and that it was -- because it was biomedical waste, it would be better to get somebody. >> reporter: a quick call made to a number she never imagined she would have to dial and laura's team was on the scene. the workers took care of a job that gay was thankful she didn't have to do herself. >> it's very tumultuous to lose a son, a child, especially like that in your own home. it made things easier. if i had to clean it up my son had to clean it up it would have made it so much harder. i was glad i met laura before something like that happened. >> reporter: and to grow her business, laura knows that's one fact she needs to change. not all publicity is good. >> this is not your typi