koplitz. >> boom. >> send him back. mornings. wonderful, crazy mornings. we figure you probably don't have time to wait on hold. that's why at xfinity we're hard at work, building new apps like this one that lets you choose a time for us to call you. so instead of waiting on hold, we'll call you when things are just as wonderful... [phone rings] but a little less crazy. we're doing everything we can to give you the best experience possible. because we should fit into your life. not the other way around. ♪ ♪ ♪ >>> inside the cuyahoga county correction center, housing unit 9-d is an open door, not unlike the jail's other low security housing units. >> bunch of homosexuals. >> the trouble with you, you know, the people you associate with -- >> i'll pick my own friends. i'm a grown man. nobody don't pick my friends for me. >> i'm going to be picking you up off the floor, right? >> 9-d is reserved for inmates who might be victimized by a younger tougher crowd in other parts of the jail. >> you've been around homosexuals before? >> right. >> you got no problem w