we are going to review the proposed not to exceed rates, director of financial planning kristin hollings will make that presentation and we have our chair rate fairness board on the proposed not to exceed rate. so with that i would like if s f g tv could bring our powerpoint presentation and we'll hear from mr. mets. >> thank you very much. i'm david mets. i'm here to provide you with a brief summary of the results that have survey. it's already been presented to members of the public utilities commission and i will move through it fairly quickly and answer questions you may have. you will see here the methodology of the survey, it tracts the survey that we have conducted for p u c and prior years and we have conducted many interviews in mid-february. those results were statistically weighted. the survey was conducted on land lines and in english, chinese and spanish to not exclude participation. the results of the survey we conducted last year in 2012 as well as an initial survey done in 2011. however, interpreting those results i want to draw cautions about differing methodologies whic

part of the presentation we can move to the not to exceed rate portion of the presentation and kristin hollings will make that presentation to you. thank you. >> thus thank you for your presentation. >> good afternoon, my name is crisp in hollings, rates will require additional approval and maybe lower t the rates you have seen before today are what we have received -- reviewed and the key layers by miss hale. the rates we are presenting here today are new and unique and the customer base has a choice of whether or not to participate. starting with my first slide. i want to start with this slide which shows something of a 10 thousand foot view in terms of the charges. i want to point out 2 row, starting with rates, for basic tariffs there is a flat rate. with the exception of sewer rates with basic residential customers the rate is like p g and e. the monthly program is set at 0 by state law. the charge is at s f krchltc discretion and 0 for customers. customers have a choice to participate and customers may leave at any time. other customers are similar to p g and e. so this next slide is buil