in house, what we have spent on lacoste's for our staff, we have not taken that out of the projects. hardware, software, and licensing, but without professional staff. >> any questions? >> item 3b, an update on activities affecting the administration of the department. >> we will be revising every single position for the office policy procedures manual for the entire department. we will have subcommittees' doing that to address some of the concerns being brought forth by the comptroller's office and other departments about policies and procedures. >> will you provide progress reports on a monthly basis? >> probably quarterly. this is a huge undertaking, it has not been done since 1996. >> ok. thank you for the effort. a long time coming. commissioners? >> perhaps public comment on items three a through b? >> seeing no one. >> item #4, general public comment. we will take public comment on matters within the commission that are not part of the agenda. >> it is good to have all of these reports, but i feel we are not participating in a democratic process. i was evicted because of the h