we were walking the hauls of zuckerberg general and same then for laguna honda, looking for that change. and yesterday was the big live because yesterday was our first full business day. there was some issues in terms of data expected to show up that didn't show up, but those things are being worked on as much as possible and then triaged by the great support teams. just to give you the numbers, zero patient harm events, so that's a good first step. 4700-plus service tickets opened, and the majority of those have been resolved, so that's a really key thing. and then, i think in terms of service desk calls, so far, there's been a less than seven-second two-time wait call for that, so really good data there. going down stairs to tom lidell clinic, i was talking to some providers, and literally, i turned to talk to someone else, and there was a person helping them, solve problems. keeping it real, i think there are some frustrations and challenges, but i think overall, we're expecting what is to come in the system change. and finally, i just wanted to state in meeting with the ambulatory c

building inspector in the mission, four years at laguna honda for projects for d.p.w. i reviewed the brief extensively, and i was present at a meeting with mr. balzer. in my opinion, all the work that they want to do can be done without dislocating the tenants except for the staircase and the upper decks, and that time of dislocation can, in my opinion, can be reduced to two to three weeks or two to four units at a time, if they would do one staircase at a time. and on the decks upstairs, we could dislocate for 30 to 45 days, but again, if we can use the apartments that are empty now and complete the apartment number five which is the subject of this review here, then the two people, diane and cow an wou cowan would not have to leave and could be shifted to the other side. i see a lot of discrepancies and i have a lot of questions for the permits that i see for the staircases and upper decks. i feel that the a.d.u. units are problematic for being approved for a number of reasons that i'm not going to go into now because i only have three minutes. all the other work, th

both hospitals, laguna honda and san francisco general, have very robust process improvement unique -lean methodology >> but it is not a citywide department process? >> no, but i am not -- i can't say off the top of my head what other departments are using it, but all departments are encouraged to have some kind of process improvement. when i came onboard and started exploring what options were available and learned about the controller's office, and they provided without any funding from us, they get funding elsewhere, that seemed quite attractive, and they've been -- it has been a good fit, it has been a really good fit. >> excess tax repeal, is there anything more -- anything more of that? >> excise tax? >> that is mentioned in the report on page 3, of which, i think it is still on the senate calendar. there's activity in both the house and the senate, but that doesn't really say much. >> so nothing new? >> nothing new. >> okay. very good. >> but we are following it. >> any public comment on this item? >> i just wanted to give a little bit more information on the question on the co