is maggie ro-- >> ryecowski. >> i am maggie, and i'm the acting chief executive officer at laguna honda hospital, and i'm here with my colleague, troy williams, the chief quality officer for zuckerberg san francisco hospital and trauma centre and laguna honda hospital. we are here to talk to you about our reform plan and things that we have had in place so we can get laguna honda back on the right track. okay. and so we're going to just very briefly go over -- not briefly, but troy will be going over the regulatory compliance of where we are in the investigation, and where we are today. we'll talk to you about the leadership, quality and safety, and what we're going to do to prepare for the future. so this slide is a snapshot of the timeline of the incidents at laguna honda in february of 2019, is when leadership was made aware of the incidents -- was made aware of the incidents. at that time, all of the appropriate regulatory agencies and appropriate individuals were notified. a lot of work has been done between february and now, and i can tell you that we're very proud that on october 15th, la

for many years, in-home supportive services has been collaborating with laguna honda hospital to provide services to some of our most wanted will clients in the city and helping to have them come out of laguna honda and get ready to return home. recently we saw the need to strengthen that collaboration by streamlining processes and improving communications between the two agencies. therefore, ihss decided to dedicate one social worker who will specialize in the needs of laguna honda hospital clients and provide more focused resources. we needed someone who has great communication skills, no such interact with clients who are facing challenges, and is able to follow through with service delivery. ashley was a perfect social worker for this job but she took on this unique opportunity without any hesitation. she was able to coordinate services delivery to ensure that the clients will have a safe discharge home. ever since we have seen an improvement in services and positive feedback about the dedicated care we provide to our clients who are coming out of laguna honda. thank you, ashley, for

earlier, we need a lot of new clinicians and that being said, i would like to say also that laguna honda hospital, 1600 beds or 1200 beds whatever, is still empty and it's a fabulous asset to be ignored. i don't know why it's there deteriorating except for a few redecorated offices whoa need a facility where people can stay until they're stabilized and i would like to see option there. it would be really great. >> my name is june bug and i'm with the health justice academy and the san francisco heath plan advisory and aim a poor magazine and a former san francisco commissioner and because i'm someone that cares and i experienced trauma in my life and i have mental health issues. all my issues have a lot of issues that go down to my basic needs being met. and so, i'm someone who needs wrap-around services in my life. i'm at the mercy of the handout to survive and it's still not enough. we have a crisis in my city. this is my city and my home. what i see daily disturbed my heart and what i go through disturbs my mind. it's a challenge to stay focused and not give up because i live a hard life. ment

for example, el laguna honda hospital, we know that is a rehabilitation center. there are some people who have been given help and support and transitioned out of laguna honda into situations where they can not only live on their own but be provided with support from healthcare workers and other social services in order to live independently. we know with a physical challenge it's possible, so why not with someone suffering from mental illness. thanks to this legislation written by senator scott wiener and signed into law by our governor, we can get started doing just that. as i said before under the board of supervisors, under the leadership of supervisor a mandelman, we are moving forward and taking the necessary steps to start the process of conservatorship. the city's attorney's office is working closely with others to bring these cases to court and get the help that they need. we all know that san francisco has a long history of providing compassion to people, but when people don't accept help and the alternative is they may die on our streets, we have an ob