your people call you lalo, do you mind if we call you lalo? >> it's fine. >> i can't believe those words were coming out of my mouth. it's so heartbreaking. i'm glad that you're here. i'm so scorry to meet you under these circumstances. how are these families cope and how you coping? >> it's a tough time. it's heartbreak for a lot of families here in a small community. for myself having to go into the scene yesterday and see what i saw, it's very tough. very tough to have to live with. i had to be strong, say professional, do my job. know at that point my job was to ensure that the victims were all taken care of in a proper manner and identified properly and work to get them to the medical examiner's office in san antonio and now working to get them back. >> you know, i spoke with a reporter last night from our affiliate who told me that she could hear screaming from inside that civic center where you were. can you just -- if you don't mind and if you do mind, i understand. telling us what it was like being there with those families. is this s