lamont williams was in the area. let's hear what he found. >> reporter: rest debt -- residents awoke to what looked like -- >> river. >> reporter: with -- what was once calm and peaceful -- >> is a mess. >> reporter: colleen stands in amazement. >> look at that. >> reporter: blown away by it eye feel sorry for the people's cars out there. >> reporter: the break happening without warning, officials not knowing if the streets will collapse. >> the whole street coming up. >> reporter: resulting in possibly many injuries to pedestrians, work crews and vehicles. >> there was a bus right here that was getting ready to drive into it. they didn't realize how deep it was. if they had went in, i'm sure they would have gotten hurt. >> reporter: many residents fear. >> we ain't doing to have no water. >> reporter: but crews work feverishly to isolate the problem. >> yeah, we got water. >> reporter: and those fierce were minimized. traffic on charles street was shut down from penn station it 21st street, causing traffic to be div